SERVICE PROVIDER TO PUBS & CLUBS

We offer specialised staff with extensive industry knowledge in all areas of the Gaming and Hospitality industry. Together we help you not only maintain but grow your business. As a member, your venue will have it's very own Business Development Manager dedicated to giving you ongoing support, as well as access to a range of other staff to assist you with your individual needs.

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Why Choose Frontier Hospitality?

YOUR COMPLETE GAMING
BUSINESS SOLUTION

Cost Effective

No 'LOCK IN CONTRACTS' and flexible service agreements. We offer cost effective management of all your gaming and hospitality needs and we pride ourselves on being one of the most competitively priced service providers in this space. We are not-for-profit and run only for our members.

Comprehensive Gaming Analytics

Frontier Hospitality provides a wide range of reporting and analytics to help you make informed decisions about the best possible products and improvements for your venue.

Streamlined Consultation Process

At Frontier Hospitality, we simplify the consultation process, making it easy for you to access our expert advice and services. Our streamlined approach ensures that you receive the support you need without unnecessary complications.

Expert Industry Guidance

Benefit from the guidance of industry professionals at Frontier Hospitality. Our experienced Business Development Managers offer valuable insights and support to help your business thrive in the competitive hospitality and gaming sector.

Complete Solution

Frontier not only offer the most up to date comprehensive hospitality and gaming advice. We also offer a large financial management solution for your venue

About Frontier Hospitality

Servicing the Hospitality and Gaming Industry

At Frontier we are a complete business solution offering a comprehensive Accounting & Bookkeeping Services. Whether you need assistance with payroll and account reconciliation or more extensive service such as in depth reporting, analytics, board reports, statutory obligations and annual accounts. Our financial services offers specialised advice that allows you to monitor and grow your business with peace of mind.

Discover More

Frontier Hospitality is dedicated to empowering businesses in the hospitality and gaming industry. Our focus on member ownership and non-profit principles allows us to prioritize the success and sustainability of pubs and clubs. Learn more about our co-operative and our commitment to driving positive change.

Our Services

Explore our comprehensive range of services designed to enhance the gaming experience for both establishments and customers. From strategic planning to operational support, Frontier Hospitality offers a diverse set of services to elevate your business.

Dedicated business consultants

BDM's with many years combined experience in the gaming industry offer unique perspectives. We use our extensive knowledge to help interpret data which greatly assists in achieving your venues individual needs. Statistical analysis helps us decipher information and provides you with confidence in our business decisions
Project management of top ups, product upgrades and gaming room refurbishments and requirements
Experienced loyalty and gaming specialists to assist with marketing and promotional ideas
Regular venue visitations and meetings assisting management and staff in any area required

Staff - Mentoring & Development
Staff Training and Seminars
Mystery Shopping on Bistro and Gaming operations
Network resources for staff to utilise

Reporting

Monthly Reports including the following:
Ranking by Turnover and Revenue color coding best to worst
Performance by denomination
Performance by manufacturer
Analysis of percentage of total turnover by denom and manufacturer versus percentages of floor
Analysis of average bet and average stroke by denom and by manufacturer
Analysis of Victorian Revenue, LGA Revenue, Venue Revenue and percentage of LGA Revenue over a five-year period.
Reporting of Turnover and Revenue by games within the Frontier Hospitality Network.
Analysis of 6 monthly figures released by the VGCCC and percentage changes by venue and by LGA
Ad Hoc board reports prepared as required

Technical Support

We offer around the clock technical support giving members peace of mind to know reliable back up assistance can be always called on
Our reliable break and fix services include 24/7 Technical support
Emergency loan replacement of gaming machines to ensure you have 100% EGM game play and no down time on your gaming floor
EGM installs, repairs & maintenance
Pre-Commitment & Loyalty installation service
TITO installation
EGM Deployment activities, paperwork and bookings completed by Frontier staff ensuring a smooth and seamless process

Gaming Services

Product Recommendations and purchasing options
Regular visitation and meeting with staff and management re concerns, proposals and opportunities
Yearly product plan
Industry information & Liaison with all Victorian manufacturers
Mystery shopper program
Information on competitors and market share
Reporting (covered separately)
Tracking leased cabinets and advice on new leasing opportunities
Monitor all new game performance ensuring warranties are utilized where applicable
IGEM updated pre deployments
Annexure C prepared and submitted to Intralot
Installation dates sourced and organized with service provider
Frontier representative on site at all deployments
Jackpot request forms completed and submitted
Frontier Riches jackpot available FOC
Monitoring of supplier delivery and preparation for deployment
Sourcing all metalwork for pre com and loyalty options
Access to all gaming needs and accessories – tito tickets, book pay vouchers, coin cups etc

Maintenance & Installation

Premium Maintenance & Installation agreement with Aristocrat
Strategic partnership with Quickcount ensuring cheapest industry offer for TITO
BNA Upgrades
Preventative maintenance monitored as per agreement
Supervision of all SLA targets and regular meetings with service provider ensuring all service needs are met
Frontier representative on site at all installations
All equipment placed in a machine forms part of the machine for maintenance purposes
Ad Hoc assistance with renovations and floor re-configuration
Point of contact for all maintenance and installation issues

Staff

Face to face staff training and seminars to guarantee staff have all the knowledge available and required to both understand and implement all regulatory programs
Mystery shopping (secret shoppers) in bistro and gambling operations to provide fresh eyes and fresh insight on customer service and satisfaction. Detailed reports and feedback that help better understand staff strengths and identify areas for improvement and reward
Network resources for staff to utilise

Products

Regular communication on the latest products and game information ensuring venues are kept up to date
TITO Supply and service
Presentations and updates with gaming suppliers
Finance options including leases and interest free terms as available from suppliers.
Analysis of gaming floors and machine mix, offering suggestions with business plans.
Understand venue type, customer profile, current product performance and comparison to competitors by using our intelligence from already existing venues within our Frontier member network helping venues make better informed choices with product selections
To help with venue profiling, understanding the demographics of venues utlising publicly available information through the Australian Beureau of Statistics, VGCCC and the Frontier Network
Face to face staff training and seminars to guarantee staff have all the knowledge available and required to both understand and implement all regulatory programs
Mystery shopping (secret shoppers) in bistro and gaming operations to provide fresh eyes and fresh insight on customer service and satisfaction. Detailed reports and feedback that help better understand staff strengths and identify areas for improvement and reward
Network resources for staff to utilise

Marketing & Promotions

Access to Frontier's library of 'off the shelf' promotions complete with venue brief, terms & conditions and mechanics designed to suit each individual venue
Detailed venue mechanics for promotions and help with instruction on promotion delivery by staff
Seasonal promotions such as Mother’s Day, Easter, Winter, Footy Finals, Christmas. Promotions specifically designed as a Membership drive and/or loyalty incentives.
Assistance with annual marketing plans
Guidance with creating brand awareness
Sourcing of prizes with competitive prices due to our buying power as a group
Delivery of point of sale and prizes direct to your venue
Graphic artwork design for both digital and printed marketing material. Delivered to your venue at cost price
Design of marketing brochures with print options available
Terms & Conditions for promotions